Privacy Policy

Effective Date: August 12, 2026

Mosaic Collaborative Consulting ("Mosaic," “HousingShield,” "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a form, communicate with us, or use our services.

Eligibility

You must be 18 years or older to use this service.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Company or organization name
  • Information submitted through website forms
  • Information provided when scheduling an appointment or consultation
  • Communications you send to us
  • Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as browser type, device information, IP address, referring pages, and website usage information.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests
  • Provide information about our services
  • Schedule and manage appointments or consultations
  • Communicate with clients and prospective clients
  • Provide customer service and support
  • Send service-related communications
  • Send marketing or promotional communications when you have provided the appropriate consent
  • Improve our website, services, and customer experience
  • Maintain business records
  • Comply with applicable laws and regulations

SMS and Text Messaging

You must be 18 years or older to use this service, including to receive text messages from us.

If you provide your mobile phone number and consent to receive text messages from Mosaic Collaborative Consulting, we may send you text messages related to your inquiry, appointments, services, account, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive text messages is not a condition of purchasing any goods or services.

Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mosaic Collaborative Consulting does not sell, rent, or transfer SMS opt-in information or consent to third parties for their marketing or promotional purposes.

How We May Disclose Information

We may disclose personal information to service providers that assist us in operating our business, such as website hosting, customer relationship management, scheduling, communications, analytics, payment processing, or other operational services.

These service providers may access information only as reasonably necessary to perform services on our behalf and are expected to appropriately protect that information.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, property, users, or others, subject to mediation confidentiality, pursuant to Texas Civil Practice & Remedies Code Chapter 154.

Information may be de-identified and aggregated to analyze trends and may be disclosed as Mosaic sees fit, in accordance with International Ombuds Association (IOA) Standards of Practice (SOP), while preserving individual client confidentiality.

Text messaging originator opt-in data and consent are excluded from the disclosures described above except where necessary for providers supporting the delivery and operation of our text messaging services.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact us to request that we update or correct certain personal information we maintain about you.

You may unsubscribe from marketing emails by following the unsubscribe instructions contained in those communications.

You may opt out of SMS communications at any time by replying STOP.

Third-Party Websites

Our website may contain links to websites or services operated by other organizations. Mosaic Collaborative Consulting is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

When changes are made, we may update the effective date shown at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Mosaic Collaborative Consulting

Email: info@mosaiccollaborative.com

Phone: 210-201-4418

Website: mosaiccollaborative.consulting

View our Terms & Conditions.